An after-sales service that matches our machines
Integrated workshop in Roanne, parts available for 10 years, free diagnosis, 24 month warranty. Because a tool out of action means a site that stops.
Average lead time to take charge of an aftersales request, in working days.
Repairs carried out in our workshop in Roanne, not through white-label partners.
Guaranteed spare parts availability across the full product range.
Manufacturer warranty on every machine, parts and labour included.
Four concrete commitments
Free diagnosis
Fault analysis offered free of charge before any quote: you know exactly what you pay for.
Fast repair
Integrated workshop in Roanne, express turnaround on standard operations.
Parts in stock
Permanent inventory of spare parts across the full Sept Tools range.
Expert advice
A technical team that knows the trade and supports you beyond a simple repair.
From your call to the return of the machine
You call us
Phone, email or form: a single point of contact takes ownership of your request.
Diagnosis
Technical fault analysis by our workshop, free of charge and without commitment.
Transparent quote
A clear quote in 24 to 48 hours, with detailed parts and labour.
In-house repair
Work carried out in our Roanne workshop by the technicians who know your machines.
Fast return
Express reshipping or on-site pickup depending on how urgent the job is.
- 1
You call us
Phone, email or form: a single point of contact takes ownership of your request.
- 2
Diagnosis
Technical fault analysis by our workshop, free of charge and without commitment.
- 3
Transparent quote
A clear quote in 24 to 48 hours, with detailed parts and labour.
- 4
In-house repair
Work carried out in our Roanne workshop by the technicians who know your machines.
- 5
Fast return
Express reshipping or on-site pickup depending on how urgent the job is.
A technical team in Roanne
Our aftersales service is in-house and based in our workshop in Roanne. No outsourced platform, no overloaded call centre: a single point of contact who follows your case from start to finish.
- Request handled within 24 working hours
- Free diagnosis, no commitment
- Spare parts in permanent stock
- 24 month warranty on parts and labour
- Workshop open by appointment for direct drop-off